Privacy Policy | Convene Health

Convene Health ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our healthcare concierge services.

Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.

Information We Collect

Personal Information You Provide

When you request a consultation or use our services, we may collect:

Contact information (name, email address, phone number)
Demographic information (age, location)
Health-related information you choose to share about your healthcare needs
Information about who you are seeking care for (yourself, a family member, etc.)
Communication preferences

Information Collected Automatically

When you access our website, we automatically collect certain information, including:

Device information (browser type, operating system, device type)
Usage data (pages visited, time spent, referring URLs)
IP address and approximate location
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

Respond to your consultation requests and provide our healthcare concierge services
Connect you with appropriate healthcare providers and specialists
Communicate with you about appointments, services, and updates
Improve our website and services
Analyze usage patterns and optimize user experience
Comply with legal obligations
Protect against fraudulent or unauthorized activity

How We Share Your Information

We may share your information in the following circumstances:

Healthcare Providers

With your consent, we share relevant information with healthcare providers and specialists to facilitate your care coordination.

Service Providers

We may share information with third-party vendors who assist us in operating our website, conducting our business, or serving you, provided they agree to keep your information confidential.

Legal Requirements

We may disclose information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Health Information Privacy

We understand the sensitive nature of health information. While Convene Health is a healthcare concierge service that facilitates connections between patients and providers, we are committed to handling any health-related information you share with us with the utmost care and confidentiality.

When we coordinate care on your behalf with healthcare providers who are covered entities under HIPAA (Health Insurance Portability and Accountability Act), those providers are subject to HIPAA requirements regarding the protection of your protected health information (PHI).

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

Essential cookies: Required for the website to function properly
Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure access controls and authentication
Regular security assessments
Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to certain exceptions
Opt-out: Unsubscribe from marketing communications at any time
Data portability: Request your data in a portable format

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Consultation records may be retained for a period consistent with healthcare industry standards and applicable regulations.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

The right to know what personal information is collected and how it is used
The right to delete personal information
The right to opt-out of the sale of personal information
The right to non-discrimination for exercising these rights

We do not sell personal information as defined under CCPA/CPRA.

International Users

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: